FREQUENTLY ASKED QUESTION
Find quick answers about orders, shipping, returns, payments, and jewellery care. We’re here to make your shopping experience smooth and worry-free.
Need Help? We’ve Got You
Get clear answers about our hair quality, delivery, returns, and everything in between.
SHIPPING AND RETURNS
1. How long does shipping take?
Please be advised that all orders are processed within 1 to 3 business days. Once processed, your order will be shipped via USPS standard flat-rate shipping, which has an estimated delivery window of 3 to 5 business days from the date of the shipping confirmation.
If you have any further questions, please contact us at info@shopbalet.com. Please ensure that you include your order number in the subject line of your email for faster service.
Thank you for your business.
Best regards,
[BALET]
2. Do you offer international shipping?
Not Currently.
3. What is your return policy?
BALET
– Refund Policy
Thank you for shopping with BALET. We truly appreciate every customer who supports our
brand.
Please review our policy carefully before making a
purchase.
All
Sales Are Final
Here at BALET, we do not accept refunds, exchanges, or returns under any circumstances. Once an order has been placed and processed, it cannot be canceled, refunded,
or exchanged.
This policy applies to all purchases including but not limited to:
- Incorrect size selections
- Change of mind after purchase
- Accidental purchases
- Shipping delays once the order has been dispatched
- Personal preference after receiving the item
Why We Have This Policy
For hygiene, quality control, and inventory reasons, all BALET jewelry sales are final. This allows us to maintain the highest standards for our customers and ensure that every piece you receive is brand new and unworn.
Order Accuracy
Please double-check the following before placing your order:
- Shipping address
- Item selection
- Quantity
- Size (if applicable)
BALET is not responsible for orders placed incorrectly by the customer.
Damaged or Incorrect Orders
If you receive a product that is damaged or incorrect due to a packing error, please contact our support team within 48 hours of delivery with photo proof so we can review the issue.
Product Disclosure:
All jewelry sold on this site is gold-plated unless otherwise stated. These items are not solid gold. Gold plating is a thin layer of gold over a base metal and may wear over time with regular use.
Acrylic, Enamel, and/or Gold Plated over fine brass can wear over time.
Contact
For order inquiries, please contact our team at:
We appreciate your understanding and thank you for supporting BALET.
4. How do I track my order?
Once your order is shipped, a tracking link will be sent to your email or phone.
5. What if I receive a damaged or wrong item?
Please contact us within 48 hours with photos or an unboxing video for assistance and replacement.
JEWELLERY CARE & DETAILS
How should I store my jewellery?
Store each piece separately in a dry pouch or box to avoid scratches and moisture damage.
Can I wear jewellery daily?
Yes, our designs are made for everyday wear, but removing them during heavy activities is recommended.
Will the colour fade over time?
With proper care and avoiding chemicals or water exposure, the shine lasts for a long time.
Can jewellery come in contact with water or perfume?
Avoid direct contact with water, perfumes, and lotions to maintain the finish and durability.
How do I clean my jewellery at home?
Gently wipe with a soft dry cloth after use to remove oils and maintain its shine.
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